Policies
Contact and Customer Support Policy
How to reach us and what to expect.
This document is a working draft and will be reviewed by qualified professionals to reflect PioneerScale Group LLC's actual practices and applicable US federal and Missouri law. Questions: support@pioneerscalegroup.com.
1. Channels
Phone and email support is available for inquiries, active rentals and leases.
2. Response times
We aim to respond to inquiries within one business day. Breakdown reports for active rentals are prioritized.
3. Complaints
Contact us with details of any concern; we will acknowledge and work to resolve it promptly.